Thank You For Your Purchase (READ ME)

Thank You For Your Purchase (READ ME)

THANK YOU FOR YOUR PURCHASE


Our team is committed to your success & delight; please review this document completely

PRE-DELIVERY

SHIPPING INSURANCE

Standard shipping does not include optional shipping insurance. Please notify your Sales Advisor (SA) if you wish to purchase coverage. Neither HSE nor your warranty will cover damage by 3rd parties.
HSE is not liable for damage during shipping

TRAINING & WARRANTY

Your warranty coverage is based on you being properly trained by HSE. If you have not registered for training and you wish to take advantage of the warranty, please contact your SA.
In-flight problems / damage are not covered by your warranty if you haven’t been trained on the equipment

UPON RECEIPT

INSPECT YOUR SHIPMENT

And notify us within 10 days (from date of receipt) any missing or incorrect items. Please report any damage immediately to your shipping courier (usually FedEx). 

ASSEMBLY & OPERATING

Register yourself at our Customer Portal. Once signed in, find and review the Set-Up Guide, Operator’s Manual, and Pre-Flight Checklist before assembly / operating 

THINGS TO KNOW

UPDATES

Don’t install app or firmware updates (even if prompted on tablet) until we notify you.

SETTINGS

Some flight parameters will seriously impact your aircraft behavior – do not change settings you are not familiar with. 

ALWAYS FOLLOW CHECKLIST

And follow local laws, regulations and safety manuals.

SUPPORT

24HR SUPPORT

  1. Drone Support Portal is our online resource with access to software, manuals, how-to-guides and FAQ’s! Be sure to check back often because we’re always adding content.
  2. Technical Support Requests allow you to submit a support ticket anytime and have it assigned to one of our drone experts; it’s fast, convenient and easy. Plus, you can keep track of current and past tickets!

OTHER OPTIONS


Call 309-361-7656
Thank you for being our customer!
*Please note: this guide is not a substitute or replacement for proper training, nor does it fully-address all of the inherent risks associated with industrial machinery. HSE Terms & Conditions, and Warranty policies govern your purchases from us. Please contact us for more information.  

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