Why is my XAG battery locked? I need help unlock it.

Batteries can be unlocked remotely, but the following conditions must be met:

1. Make sure that the battery is charged fully or to a sufficient amount.

2. Place the battery on top of the drone.

3. Make sure the drone is connected to the Internet (the "cloud" logo on the top of the app turns blue, indicating that the drone is online. However, since some countries and regions do not support cloud communications, drones used wherein cannot connect to the Internet and cannot be remotely unlocked).

4. When the above conditions are met, please send the serial number of the battery to XAG staff requesting an unlock over-the-air.